(The Return of) Ignatz, by Sam Heldman

Monday, September 16, 2002

An experience on the phone this morning with my internet service provider inspired this proposal for new federal legislation:

That any entity providing goods or services in interstate commerce that offers customers the option of purchasing those goods or services by telephone, must maintain a telephone-staffing system by which customers can obtain answers to their questions regarding bills they have received, with "on hold" times for these billing inquiries being not materially longer than those experienced by customers seeking to purchase the goods or services.

If someone who is good at writing statutory language could polish this up, then we can start a mass movement. Legislation like this would vastly improve the mood of the Nation, starting with me.

posted by sam 1:02 PM 0 comments


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